Not getting Zoom Features as promised at the time of Buying Graphy Platform#2269

The icons are so small that learners struggle to switch between buttons like mute/unmute and camera on/off. These are essential for interactive sessions, but they can’t use them easily.

Sometimes learners can’t hear me, or I can’t hear them. Your team says it’s a network issue, but when we use ZOOM’s free session, there’s no such problem. However, your customer care team isn’t willing to listen or understand this.

The joining process is too complicated. For example, a person has to register for the course first, and then they can join via a separate link. There should be a single link that allows people to register and join the session directly. Many new participants miss sessions because of this tedious process.