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Chat option not active for sub admin#1450

Hi,

I have created a sub admin kiraninfotech.com@gmail.com

Graphy chat option is not working on this sub admin account.

Kindly you please look into this matter urgently and activate graphy chat support option active for sub admin ?

Thanks

6 months ago

Hi @Priya bhutani ,
By Graphy chat do you mean the Membership ➡️ Community option?

Please do share your website link and your (the superadmin’s email) id. It’ll help us diagnose the matter.

6 months ago

Hi,

Please find screenshot of the graphy support ikon which is not coming in the sub admin account.

This feature is coming in super admin account, while , not coming in the sub admin account.

Do you need any other information from my side ?

6 months ago

Hi @Priya bhutani thank you for sharing the screenshot. Can you share the following items with us please:

  1. your website’s link
  2. the registered email address of the sub-admin for whom the chat icon has dissapeared
6 months ago
6 months ago
1

Hi @Priya bhutani
We have an update for you regarding this issue. It is not a bug. The chat option is only available for the super-admin. It’s not availabe for sub-admin.

If a sub-admin from your team wishes to get help via chat, they can do so from https://graphy.com/. They will find the chat icon in the bottom right corner.

Hope this helps. :) Do let us know if we can help with anything else. In the meantime, we will close this ticket.

6 months ago
Changed the status to
Completed
6 months ago